I didn't mention it in my original post but I was a little suspicious of the colour of the oil when I did my check and found the brakes had not been bled. It was black. I know diesel oil turns black extremely quickly but never the less this was well black.
So the following day I took off the under body tray which in itself revealed it had probably not been off. What certainly had not been off was the sump plug. However I know that some outfits drain by suction through the dipstick. Further exploration around the oil filter housing (cartridge filter) was not quite so revealing but still suspicious. I have an oil pump so I extracted a sample of oil and delivered it to one of those oil sampling places. The result.
*** 5w30 *** suspected missed oil change *** IRON LEVELS APPEAR HIGH, POTENTIALLY INDICATING LINER WEAR. OTHER WEAR READINGS
ARE WITHIN TOLERANCE. SILICON IS HIGH AND MAY INDICATE EITHER SEAL WEAR, OR DIRT INGRESS. HOWEVER THE VISCOSITY
APPEARS A LITTLE LOW AND APPROXIMATELY 2% FUEL DILUTION IS DETECTED. READINGS INDICATE THE OIL WAS NOT CHANGED.
Today I spent some time with the Group General Service Manager discussing and coming to an agreement whilst my oil was being changed. He informed me his intention was to conduct a 'disciplinary ' with the technician and my evidence was conclusive.
What I don't understand is that when they got rumbled for the brake fluid and it went back into the workshop the Technician didn't have a prick of conscience and realising they had been rumbled use the opportunity to sort the oil out. Touch of arrogance and stupidity.
Kia Customer Services seemed quite indifferent and pushed the onus back to the Dealership. Again I'm surprised that they seemed somewhat ambivalent to the the potential damage exposure of these practices could do to the brand. But I was probably dealing with someone whose job description includes batting off complaints at all odds.
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