>>Today I spent some time with the Group General Service Manager discussing and coming to an agreement whilst my oil was being changed. He informed me his intention was to conduct a 'disciplinary ' with the technician and my evidence was conclusive.
So his point is that the dealership is shocked by the behaviour of this technician who has performed in this way off his own back.
Let us assume that I believe that. I therefore assume that his line manager will be as a minimum disciplined and probably demoted as having shown himself as incapable of managing the day to day performance of his staff?
I also assume that the Quality Manager who is supposed to perform periodic audits will also be disciplined for failing to detect this?
etc. etc.
I entirely support you in your endeavours. It is a pity that the Dealership has simply decided to throw a technician under a bus. They should be ashamed of themselves. But they won't be.
I wish that a) they had done it to me and that b) I had the skill and wherewithal to have spotted and proved it. And the determination to pursue it.
Now, if you can just nail a manager, supervisor or quality manager along with the poor b****** technician, that'll be a job well done.
Last edited by: No FM2R on Thu 30 Jul 20 at 23:20
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