>> I use them quite a lot and find them reliable.
Up until now I've generally found them to be OK, indeed very good with 'wrong' stuff or the odd faulty item.
I did for a while have an issue with Prime stuff for next day delivery being sent by 1st Class post. Now even Royal Mail don't claim 1st class is next day. Add in the fact that we're semi-rural slowing things down - until 2015 the final sort of our mail was done in the village - and we never got our stuff next day.
Repeated complaints got me nothing except extensions to my Prime subscription and another book or whatever delivered late in a month's time. Not had it recently though so I suspect the penny dropped eventually.
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