I don't remember why the Ombudsman route wasn't taken. Perhaps because after the "certificate of lawfulness" wheeze nobody wanted to take their eye off the council.
The council promised the complainants (I wrote the LA several letters providing evidence including Google Earth history showing boundaries etc) that an officer would go and speak to the 'offender'. What they didn't say was that the officer would coach them in how to legalise their new boundary.
An application was actually made but I think by then the LA had realised that it wouldn't be the end of the matter.
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Planning Breach Advice. new
Planning Breach Advice. new