Having someone in the family who works a fair bit with but not in the planning dept, this sort of thing crops up a fair bit. Now it varies, I suppose from council to council, but from what I understand it's not so much the planning dept but their bosses.
If there has been a planning breach then they have to start to enforce it, which costs money and man hours. The ones I know of have cut their planning depts right back to just a slack handful of people who know what they are doing.
In the last 10 years cash for this sort of thing has fallen right down the priorities list even more so with covid, somewhere near the bottom of the list I would think.
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Planning Breach Advice. 
Planning Breach Advice. 