Well, they must feel blessed by their own innocence.
Sadly for them though, they will be beaten out unfairly by nasty mean people who achieve the desired result and give the victimised feelings of innocence a miss.
Clearly they should also punish and perhaps change their freight forwarder. This are not organisations paid to be victims, they are people paid for achieving delivery. They failed. Hopefully next time they'll put some effort in.
The customer is not paying for someone to have really really good excuses. They are paying for delivery. If this company is not capable of doing that, whoever they choose to blame, then they will fail.
Honestly, this is basic business.
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