I had 45 minutes yesterday on the phone to Talk Talk/Tiscali to find that there is a technical fault on my account that means the price or package cannot be altered until this is removed.
I was shunted from Customer Service to accounts, who sent me to technical.
Technical then 'removed the fault on my account and shunted me back to accounts and then to customer service only to be told that the fault is still there and they can do nothing but put in a request for it to be rectified.
The 'fault' has been there since September 2009 and I have been trying to get this resolved since then with phone calls like the one above on a monthly basis.
I have written an 'official' letter of complaint to Tiscali and now suspect this might just end up at Ofcom.
Pat
Last edited by: pda on Fri 19 Mar 10 at 07:15
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