Computer Related > modem problem or isp? Miscellaneous
Thread Author: Felix Replies: 86
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New Sun 21 Mar 10 08:37 
 modem problem or isp? - Manatee
Your contract is with the ISP. They buy part of your service from BT (some of the the equipment in the exchange could be theirs or BT's, but the 'last mile', the copper and/or aluminium to your house, is BT's).

The ISP in my experience is reluctant to pass the job to BT because they incur a cost if there's no fault found on the BT circuit or equipment - they want to make sure the fault is not elsewhere (which it often is - if they passed all the calls over straight off, they'd get charged for all the problems with customers' routers etc.). So they will have you going through all the hoops of unplugging all your phones, using the master socket, etc. You can now tell them that you have another router that won't sync either so that should move things along a bit faster.

Call them and tell them it doesn't work. Stay with it, painful as it is.

Are you far from the exchange? I have a poor line and speed anyway, and my ISP (Virgin) tried to tell me at one point that the line length was the problem and they couldn't provide a service and they would cancel the contract! However if you have had decent speeds before this shouldn't arise.

You aren't beaten until you give in - so don't!
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 Messages Author Date
 modem problem or isp? new Felix 20 Mar 10 06:15
 modem problem or isp? new Zero 20 Mar 10 10:00
 modem problem or isp? new Manatee 20 Mar 10 10:38
 modem problem or isp? new Felix 20 Mar 10 11:33
 modem problem or isp? new Zero 20 Mar 10 11:37
 modem problem or isp? new Felix 20 Mar 10 11:59
 modem problem or isp? new Zero 20 Mar 10 12:06
 modem problem or isp? new Manatee 20 Mar 10 12:39
 modem problem or isp? new Zero 20 Mar 10 12:44
 modem problem or isp? new Manatee 20 Mar 10 12:48
 modem problem or isp? new Felix 20 Mar 10 12:48
 modem problem or isp? new Felix 20 Mar 10 14:36
 modem problem or isp? new Zero 20 Mar 10 14:40
 modem problem or isp? new Zero 20 Mar 10 15:06
 modem problem or isp? new Felix 20 Mar 10 16:28
 modem problem or isp? new spamcan61 20 Mar 10 15:07
 modem problem or isp? new Manatee 20 Mar 10 15:45
 modem problem or isp? new Felix 20 Mar 10 19:17
 modem problem or isp? new Felix 21 Mar 10 07:54
 modem problem or isp? new Iffy 21 Mar 10 08:06
 modem problem or isp? new Felix 21 Mar 10 08:18
 modem problem or isp? new Iffy 21 Mar 10 08:27
 modem problem or isp? new Manatee 21 Mar 10 08:37
 modem problem or isp? new Felix 21 Mar 10 08:53
 modem problem or isp? new Dog 21 Mar 10 09:17
  
 modem problem or isp? new Felix 21 Mar 10 09:25
 modem problem or isp? new Zero 21 Mar 10 10:01
 modem problem or isp? new Felix 21 Mar 10 10:15
 modem problem or isp? new swiss tony 21 Mar 10 10:33
 modem problem or isp? new John H 21 Mar 10 11:13
 modem problem or isp? new spamcan61 21 Mar 10 19:04
 modem problem or isp? new Stuartli 21 Mar 10 19:18
 modem problem or isp? new Stuartli 21 Mar 10 19:26
 modem problem or isp? new Felix 22 Mar 10 07:30
 modem problem or isp? new Felix 22 Mar 10 07:56
 modem problem or isp? new Zero 22 Mar 10 10:41
 modem problem or isp? new Dog 22 Mar 10 11:13
 modem problem or isp? new Felix 22 Mar 10 11:25
 modem problem or isp? new Stuartli 22 Mar 10 23:17
 modem problem or isp? new Felix 22 Mar 10 07:33
 modem problem or isp? new spamcan61 22 Mar 10 12:57
 modem problem or isp? new Felix 22 Mar 10 14:16
 modem problem or isp? new spamcan61 22 Mar 10 14:29
 modem problem or isp? new Felix 22 Mar 10 14:41
 modem problem or isp? new scousehonda 23 Mar 10 09:09
 modem problem or isp? new spamcan61 23 Mar 10 09:34
 modem problem or isp? new Felix 24 Mar 10 08:24
 modem problem or isp? new Dog 24 Mar 10 09:31
  
 modem problem or isp? new Felix 24 Mar 10 14:51
  
 modem problem or isp? new L'escargot 23 Mar 10 09:47
 modem problem or isp? new Felix 27 Mar 10 18:23
 modem problem or isp? new Zero 27 Mar 10 22:34
 modem problem or isp? new Manatee 27 Mar 10 23:03
 modem problem or isp? new Felix 28 Mar 10 09:11
 modem problem or isp? new Zero 28 Mar 10 11:24
 modem problem or isp? new Aretas 28 Mar 10 23:30
 modem problem or isp? new Felix 29 Mar 10 07:43
 modem problem or isp? new Dog 29 Mar 10 08:33
 modem problem or isp? new Aretas 29 Mar 10 12:40
 modem problem or isp? new Felix 31 Mar 10 17:14
 modem problem or isp? new Dog 31 Mar 10 18:44
 modem problem or isp? new Felix 31 Mar 10 19:33
 modem problem or isp? new Dog 31 Mar 10 20:20
 modem problem or isp? new smokie 31 Mar 10 19:27
 modem problem or isp? new Zero 31 Mar 10 20:30
 modem problem or isp? new Felix 31 Mar 10 20:41
 modem problem or isp? new Manatee 31 Mar 10 21:06
 modem problem or isp? new rtj70 31 Mar 10 21:39
 modem problem or isp? new Zero 31 Mar 10 21:57
 modem problem or isp? new Felix 31 Mar 10 22:09
 modem problem or isp? new spamcan61 31 Mar 10 22:14
 modem problem or isp? new Felix 31 Mar 10 22:13
 modem problem or isp? new Zero 31 Mar 10 22:37
 modem problem or isp? new Zero 31 Mar 10 22:41
  
 modem problem or isp? new Manatee 31 Mar 10 22:43
  
 modem problem or isp? new Manatee 31 Mar 10 22:40
 modem problem or isp? new smokie 1 Apr 10 00:00
  
 modem problem or isp? new Felix 1 Apr 10 06:14
  
 modem problem or isp? new Felix 1 Apr 10 06:10
  
 modem problem or isp? new Pat 1 Apr 10 07:23
 modem problem or isp? new smokie 1 Apr 10 07:26
 modem problem or isp? new Crankcase 1 Apr 10 09:54
 modem problem or isp? new Manatee 1 Apr 10 07:36
 modem problem or isp? new Felix 1 Apr 10 08:25
 modem problem or isp? new Felix 1 Apr 10 11:37
 modem problem or isp? new Zero 1 Apr 10 12:37
 modem problem or isp? new Felix 1 Apr 10 13:50
  
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