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>> Talk Talk really are a bunch of cowboys
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I'd heard dire stories about their support (though had herard the same about Tiscali before that), though TBH while i've had no issues it hadn't mattered too much. So, do you think they are just stalling by insisting on a home visit? I pretty much followed your script...!
"I have proved it is the line and or the exchange by buying a new router The problem is with your Service I insist you fix it by calling out Openreach"
though might have fallen down on politeness and patience :-). I called them back twice to speak to a supervisor, but both times after being put on hold they hung up!!! It seems they refuse to believe my explanation. I really could do without the hassle of changing ISPs right now (this will encourage me to switch though sometime in the near future!) and just want my problem solved. Is this the point I should email Charles Dunstone? As I said I don't seem to be able to register on the support forum - is this a case of tiscali customers being 2nd class citizens?
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