I sold a crash helmet on Ebay which arrived with a broken plastic component.
They wriggled and squirmed and made things as difficult as possible. Kept banging on about terms and conditions in relation to packaging.
Whilst I had well wrapped it in anticipation of manual handling and a journey along conveyor belts I was not to know the extent to which the parcel could be abused and therefore could not cater for that. Nor was my attention drawn to the T&Cs when I presented the parcel at the PO and selected my preferred choices.
Got there in the end.
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