A bit more detail on the dealer service. I called them on Friday, they booked the car in for Monday morning. I dropped it off and informed them about the RAC warranty and gave the necessary details. Told them I needed to get to Reading and back on public transport, then I would need to be back to collect children from late stay at school by 5.50.
They called me during the morning, told me what the fault was, but they wouldn't be able to get the part until the next day. OK, not to worry says I, I'll just collect the car and bring it back in the morning. On the way to collect the car, they called again and said they'd made enquiries around the dealer network and turned up a switch at a London dealer, and had it sent over immediately, and it was installed and working now. They had made special efforts as they appreciated the inconvenience and expense I would be caused in going to and fro for two days. I was impressed.
Then, when I collected the car, the service receptionist realised that they'd made the invoice out to the wrong party (me, not the warranty company), and asked if I'd be OK to wait whilst they re-wrote/re-printed it. I said OK, but I need to be away very soon to collect the children on time. Receptionist then has a problem amending the invoice on the computer, so tells me to take the car now and that they will deal with sending the invoice to the warranty company. They've just finished cleaning it she says, so I'm good to go. They'd given it a proper wash, dry and vacuum clean, which was nice considering it was filthy from my recent long drive to Paris and that. I wasn't expecting that at all as it had been such a minor job/they'd already made special efforts to get it done.
Well done Slough Renault, great service. I won't be worried about using them again if I have to.
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