"Really unhappy with every aspect of dealing with VW - it felt like a scam that breakdown cover isn't included for 3yrs and getting servicing done has been an object lesson in obfuscation."
I can never understand this - Skoda, SEAT and (I think) Audi all give 3 years' free breakdown cover, whereas VW give only 1 year. What on earth is the logic?
I had two Golf estates - very good cars but with both there were muddles over the service intervals. With the Octavias there's never been a problem - free servicing every 10,000 miles (OK- 'free' means included in the deal with the car purchase, but all three of them have been good deals).
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