I've always been a VW fan and can take the rough with the smooth, guess I've been very lucky to have two very good dealers close-by so haven't had any real issues, the only scam I would put VW's way is the way that their service & warrantees differ so much between countries/continents for the same car.
USA and Asia tend to have much better warrantees on DSG's and cambelts.
For my Golf it's been 4 year max or 60K miles, the schedules do change constantly with model/year changes which makes it very confusing even for the VW fan let alone anyone else.
I've mentioned it before but don't forget you can also have your car serviced at a VW Commercial Vehicles dealership, they have all the right bits and charge quite a bit less per hour.
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