>> Shirley it has already happened.
>> " for more details/info see www........"
It is but in reality there is significant minority who cannot (as opposed to will not) embrace digital. Hence my comment to Stuart upthread about the digitally excluded which he chose to ignore and simply re-iterate the availability of on line directory inquiries.
On holiday this week and not had time to access today's NAO report about Universal Credit. Hopefully its criticisms include the 'digital only' application process. This is a real issue for some people, particularly (though not exclusively) older claimants. The official line that help is available at public libraries isn't much use in counties like mine where many are closed or run by volunteers.
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