It's irrelevant really but I'm with Virgin and I have been with them for years and years, since they first laid cable outside my house (maybe mid 90s or earlier?). Their service has always been pretty good albeit not cheap, and while I have often threatened to leave they then come up with an offer to make me stay.
My point really is that I have little motivation to leave as the service runs well, support is adequate when required and overall I am satisfied. So I would be loathe to move to another provider, even one as big as Sky, when I'm not really sure whether the move would bring me much technically (or financially really) benefit, and could in fact, do the opposite, and with a risk of some inconvenience along the way.
You might find Plusnet can supply you an updated router if you feel that's what you need. I am with them for mobile and find their online chat facility really good for stuff like that.
Having said all that - both my daughter and a mate are with Sky and haven't reported any real issues so, while I imagine there would be forums-full of unhappy customers to be found, they aren't at all bad for most. (When my daughter moved to them they did take many weeks and visits to resolve an issue, but to be fair the issue pre-existed them and it seemed that it was a line issue which I think would also be outside their control. Thus this is almost an uptick for Sky)
|
