>> My Plusnet contract ended recently
If you didn't renew the contract, then you'd be put on their standard terms. They ain't cheap.
I see they're currently offering 'phone and broadband for nineteen quid a month. I took out a new twelve month contract for eighteen by quoting Talk Talk prices and they were prepared to match.
Plusnet overcharged me by eleven quid for the first couple of months, but that was quickly resolved with a 'phone call.
As an aside, just taken out a new energy contract with Utility Point. Gone up by more than 10% from my previous supplier.
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