So migration to Plus Net should take place on 23 April when engineer can do stuff at cabinet etc earlier correspondence gave date as 15 April. Sorry you're leaving letter from Talk Talk refers to 15 April as end date.
I've now had about four conversations to sort this out. Plus net referred me to Talk Talk; I need to tell them correct date. Talk Talk insistent they need it from PLusnet.
Most Plus net people I've spoken to have been great except one who kept gabbling away explaining (or rather failing to explain) some technical stuff about 'holds' on my line. Used quite patronising language like 'what you need to understand is'...
Talk Talk are however universally useless script jockeys almost certainly overseas and unable to give straight answers. Simple question - can you confirm my service ends on 23 and not 15 April results in questions about deal I'm getting from PLusnet, reading of lengthy T&C about leaving and general failure to engage. Didn't appreciate being instructed to give my phone number slow and loud, slow and loud (he repeated this). I've done this information gathering stuff day in day out for years; I mentor new telephone advisers. My suggestion to my mentees is if you don't catch something apologise and ask them to repeat it. Don't risk talking in a way that'll get their back up, it can poison the whole conversation. This guy had no idea!!
Eventually, after about 15 minutes I got a clear statement that they will not end my service until the new one starts.
Fingers crossed, I'll still not be surprised if line goes dead on Monday.
Eventually got
Last edited by: Bromptonaut on Fri 12 Apr 19 at 17:38
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