>> I can understand a small premium for not going online, but nearly £250! Non internet
>> users don't realise how expensive not being online is.
>>
A reasonable admin free for phone quotes would seem to be acceptable, say £15 or £20 to cover extra overheads but that's not a premium it's a mugging and thoroughly dishonest, suggesting the company does not deal with its customers fairly and goodness knows what they would be like when you needed them.
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