>>>We need a return to common sense, personal discretion and compassion; none of which appear in dealings with modern organisations.<<<
The problem with that philosophy is that the great unwashed majority do not have common sense. (or compassion, or personal discretion).
As members of an educated 'profession', I am very surprised that you can find a 'load of Chartered Surveyors' who sit at the extreme of Trump like thinking. Is there an age related issue to your sample?
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