What an interesting discussion, and I think I see both sides.
And certainly, coming from an IT background the use of acronyms and specialist terminology was often, in the past, something which some were able to hide behind. I wasn't originally from such background and even in my last role I was always keen to explain stuff in laymen's terms, especially when payment were present.
One role I had was middleman between the serious techies and our largest customers, where I had to manage their problem portfolio. The serious techs would brief me in their terms on very specific and detailed technical issues, causes and outcomes, then I'd take that along to customer management meetings and present it to them in terms they'd understand, which the techs simply could not do. Slightly different from the scenarios above but another strand of the same...
|
