Unfortunately its very easy to alleged and for them to dip into your credit card.
Difficult to dispute and fight when you are back in this country
To not have a handover and allow you to check the vehicle before driving off is bad practice but it seems even the big outfits are the same. Give you the keys and let you drive off.
We had a Punto in Greece which had a few dings and scratches. Although I did a full video on exit they weren't at all concerned and no issues.
A retired Cop on a different forum had an issue with a big hitter at Heathrow. The claim contained images of the damage which were added to a blank return form. The images were also time stamped from before he handed the vehicle back. He took the matter up at the highest level. Apparently there is a bonus to be had from detecting damage.
As an aside I returned a Kuga a week ago to Hertz at Stuttgart. Not a bad substitute for the Fiesta we had ordered with only 800 mile on the clock. Handed over in a large garage area. Reception guy conducted a quick walk round and then it disappeared into the black hole of the multi storey facility via a car wash. As we were about to go through security Mrs FC states that shes left the sat nav in the car. FFS ! Check in desk met by shoulder shrugs as keys had not got back to them. Long walk to back to the rental storage area and found the sat nav had been found and handed in. Would have been easy to pocket. So a thumbs up for someones honesty.
One would imagine the CDW company would have some leverage but as they are not paying them directly the fight is with you.
Last edited by: Fullchat on Wed 24 Jul 19 at 12:14
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