>> So you have a view and I have experience.
>>
I suspect, based on my experience albeit with no real evidence, that all car hire companies try it on at times, but that their staff are also experienced enough to know who to try it on with! So, those that regularly hire cars tend not to have many problems, but infrequent hirers tend to have more. I also think that the likes of goldcar have more holiday than business type bookings, and so attract less frequent car hirers, resulting in a higher % of complaints.
|