>>I think so yes, the motivation behind the complaints.
Motivation typically implies a deliberate act. That happens when the manager is *really* bad and revenge is being sought. Before that is staff who are disgruntled with their management and so feel unhappier and less tolerant which manifests itself in complaints.
So I guess "cause" rather than "motivation".
And, of course, if such a survey tells a manager anything he didn't know, then he truly is a crap manager.
Satisfaction surveys are usually HR or BoM ticking boxes. Virtue signalling, if you like. Rarely are the motivated by actual desire to improve.
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