Much as employees are usually unhappy because of middle management, middle management are usually crap because of senior management.
If a company really wants to improve then a survey is really only a first step and first indication.
But most of them don't. They want to be seen to do the right thing rather than actually particularly being concerned about doing the right thing.
Which is a pity, because the benefits and improvements in performance resulting from actually doing the right thing are typically spectacular and long lasting. And usually save a great deal of money.
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