...I've had it work.....I've had it fail.... *
Too many unknown variables in the ISP's business plan to predict any outcome though.
When you 'phone up for a renewal, it always pays to have your (notional) backup supplier sorted (not least as it can provide a bit more leverage - and Sky is a good one to use, as they offer discounts for subscribers, and the guy on the end of the 'phone won't know whether you are or not).
"Of course, I became a Sky subscriber this year, and can get cheap broadband now, but xxx service has always been good, and I'd rather not have the disruption, so what's the best deal you can do to tempt me to stay?"
* Once, on a second call to TalkTalk, I was put on hold, and then the guy came back with a *cheaper* deal than my current, let alone the increased renewal I'd already been quoted! (I think he might have been first in line for retraining!)
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