It helps when talking about Broadband and your options, to separate BT into its functional components, BT, the service provider and Openreach, the infrastructure supplier.
This is a very good explanatory article (for wiki)
en.wikipedia.org/wiki/Openreach
Generally speaking I don't get the complaints about UK broadband, in my experience traveling, and people I know abroad we fare pretty well, both for fixed line and mobile data availability/throughput and cost.
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