>> I contacted ‘retentions’ again, and this time spoke to someone who didn’t want to be
>> my mate. The same 12 month line rental price as last year, £198, and £12.75
>> pcm for unlimited downloads ( not fibre which makes no difference to speed according to
>> neighbours) and anytime calls.
Just migrated mine (with Plusnet) to fibre from copper.
Effectively same as yours (with anytime fixed and mobile calls, but on fibre) for £13.99 pcm (+ line rental, which I prepay) on an 18 month contract (with price fully fixed for that period).
It's £4.99 pcm more than I currently pay for copper, but they've already hit me with a £1 pcm increase which I (successfully) rebutted due to the terms on which I last re-contracted, so the move to fibre is likely to cost me around £2 pcm given they now have other increases in the pipeline since last contract.
I should double download speed (which is useful, but not actually critical to me), the potential 500% improvement in upload might well prove of interest, though.
I've actually found Plusnet pretty good to deal with (they've made mistakes, but generally held their hands up and corrected very quickly). In addition, they're very good at confirming in detail by email the full nature of any re-contracting.
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