>>* Once, on a second call to TalkTalk, I was put on hold, and then the guy came back with a *cheaper* deal than my current, let alone the increased renewal I'd already been quoted! (I think he might have been first in line for retraining!)>>
As I've often posted in these columns before, I've been with TalkTalk since April 2006 (along with several other family and friends) and have always had a great relationship (apart from one or two very minor problems, usually sorted out very quickly).
It now costs me £22.50 for line retail and 38Mb fibre broadband, a price that has gradually been reduced over the past four or five years, and I get virtually maximum upload and download speeds (generally 9ms Pings, 37.75Mb download and 9.60Mb upload speeds).
If TalkTalk brings in a better offer then I can switch without quibble and I've done so several times over recent years.
People do complain about TalkTalk, but it's no worse than BT or similar and it would certainly be surprising if, with more than 4M subscribers, some didn't have problems occasionally.
What is ironical is that BT, who supply other ISPs with fibre broadband, actually charge far, far more than ISPs such as TalkTalk for exactly the same service....:-)
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