It does seem quite a bit but then apple phones do tend to be the most expensive. I'm on O2, £12 for 2gb plus unlimited texts and calls, seemed a bit much but I couldn't be bothered to look into changing, inertia I guess. Anyway they offered 1gb extra for the same money and nothing else so I've switched across to plusnet, 5.5gb for 8 quid.
Back to the op, yes I can imagine that's pretty good service from them, but I guess all that service is part factored into their costs and what they charge. Excellent result for your other half, glad to hear you got it all sorted.
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