I’ve also had a couple of great experiences from apple stores. The first was in Southampton when I’d asked them to replace the screen on an iPhone 6 that I’d dropped a week after buying it. They didn’t have any screens, but just swapped the ‘phone for a new one instead, much as they did for you. The second time was a a crowded regent street store one wet evening - I’d popped in because my phone had gone really laggy and the touch screen was unresponsive. There were no ‘genius’ appointments, but one of the staff took it out the back, was gone for around 10 minutes and again came back with a new phone :) That one as an X, not long after launch. Still got it, and it’s unmarked!
Also, phone direct from apple stores are unlocked, so I’d shop around for a good sim only deal now!
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