"Would I use them again - not a chance. "
I'd recommended DYS to a mate who then chose to go with a "more reputable" company (= much more expensive - more than triple the cost IIRC) but ended up in a very similar situation to you.
He also had the same outcome as you.
I've used them many times and really only ever had an issue with them last time - when I picked up the car from Sixt they wanted another €200. Was resolved reasonably quickly after I got home by DYS. and I got a refund of the extra.
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