This is more about what happened than about the actual phone (sort of).
Background.. wife has an iPhone 5 SE, had it for two years and it suits her needs, unfortunately the battery has finally gone on it as it doesn't hold and kind of decent charge. She pays £22 a month for free minutes and texts plus 2Gb of data, again this is all she needs so we aren't looking to pay any more per month but at renewal she couldn't find anything at around the same cost.
We asked several high-street 'phone' shops about changing the battery but all of them just laughed.
Then while out shopping wife went into the local Apple Store and asked there, 'Yes' of course we can change it for £45, brilliant this exactly what we needed!
Made an appointment for the Genius Bar to have battery changed today, we took it in and did the paperwork and handed it over, they said it would take about four hours to turnaround, so we went around the shops and then came back to the store.
Very helpful staff and the young lady who served us then explained what had happened.... they changed battery but this wouldn't charge, then they tried battery number two and again that wouldn't charge, they then put the old battery back in and that did charge so they knew the phone was OK..
Then the unexpected...
Rather than try again the they have given her a brand NEW phone!
OK it another 5SE but it 100% sealed in the box new, they set it up and helped her with a few other bits (booked in for a tutorial) all for the original cost of the battery change.
Very impressed!
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