Bromptonaut you are right for European flights but so far for my son who is in Las Vegas all the site says is to call BA or Virgin call centres. Not sure if it's good that two airlines are involved or if this is going to add to the confusion.
Also the CAA call centre number just seems to link to a very, very long voice message that is just someone reading out the website generic info. My sons mobile kept dropping out when he dialled into it from Vegas so I dialled from UK but there seemed no way to get hold of a human being.
Luckily he has a few days and BA ir Virgin will sort him out. Early days.
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