I'll never know now if ratcheting the speed down fixed it or not, I'd tried rebooting my router daily to sync but had given up in disgust the last few days. Maybe you're right but i can't imagine TT standing for that since presumably they'd have been billed for a "no fault found" callout. As it happens the TT forum says that I am currently synced at 3.2meg so fingers crossed it's OK so touch wood this will be the end of a very tortuous thread.
But thanks for all the help guys
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