Have you rebooted the router?
I had problems with my Netgear dg834v4 very recently on tiscali, (now talk talk of course) not finding the DNS - connected ok but web sites often timed out.
Anyway hows your Phone line? any noise? nice and clear? Dont trust the service bulletins, - Notoriously unreliable. Phone them up if its not back by this evening - keep rebooting the router during the day,
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