What I would do (in your position) is to apply for a MAC - then they'll pull out all the stops for you.
You don't have to actually use a MAC if you change your mind.
You could always give this a go ~
forums.moneysavingexpert.com/showthread.html?p=31132393#post31132393
Its a Free 30 min tech help session - no card details needed.
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