sorry, think I've discovered the answer myself elsewhere on the talktalk site, it seems I was right - my account username/password ARE the same as my email address.
In this case I'll have my moan now about the level of service I got from their "tech support" last night. Even though I explained until I was blue in the face that I had checked and swapped every piece of equipment, they stubbornly refused to do anything until they have paid me a home visit during office hours. I couldn't believe this, and it's unbelieveably inconvenient, I can't take time off at the drop of a hat. Does anyone think this is really necessary or are they just deliberately being awkward? Is this the point at which I ask for a Mac?
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